Accero sits next to your PMS. It reads your email, staff texts and reports, hands each job to an assistant, and sends each decision to the person who owns it.
Your director of sales approves replies to group inquiries. Your front office reviews last night’s no-shows. You see the pipeline and missed revenue across every property.
What comes in
Your assistants
Your team
Nothing goes to a guest without your approval.
Connect your sales and shared inboxes. Staff link their phones by texting a code to Accero on WhatsApp or by text message. Pool, maintenance and shift logs move to a form link or QR code. You upload the PMS and OTA reports you already pull.
Pick from Prospecting, Sales, Guest Services and Billing. Tell each one your rates, rules and process in plain words, the way you would brief a new hire.
Give each person the assistants that match their job. Anything that goes to a guest, adds a new lead or affects a charge waits in the inbox of the person it belongs to, with the reason and what the assistant looked at.
Owners don’t need to approve the daily work. Because every email, message and log is captured, you can see the pipeline by property, which leads are going cold, and which fees weren’t charged. Every action is written down in plain language.
Checks OTA bookings against the PMS and lists the no-shows and cancellation fees that weren’t charged.
The night auditor’s list is three items instead of forty rows to match by hand.
Six new group inquiries came in overnight. Replies are drafted and waiting for the director of sales.
The spa’s pH reading on the morning log is out of range. Maintenance is told before a guest notices.
Texts from the parking lot after a site visit. The lead is updated and a proposal is drafted.
Spots a youth soccer tournament coming in March, finds the organizer, and adds it to your review list.
Logging a reply on the right lead, moving a lead to the next stage, filing a staff log.
Creating a lead from a text update, warning maintenance about a bad pool reading.
Sending an email, adding a new prospect, anything that affects what a guest is charged.
These are the defaults. You can move any action between them for each assistant.
Connect your inbox and watch Accero draft a reply to your next inquiry, or book a demo and we’ll walk through it with your hotel in mind.
No card needed · Setup help from the founders
